Street Cat Hub Terms and Conditions

Last updated: June 8, 2026

Welcome to Street Cat HUB Inc. These Terms and Conditions apply to your use of the Street Cat Hub website, online forms, donation pages, volunteer forms, service request forms, mobile messaging, and other online services connected to Street Cat Hub.

By using this website, submitting a form, requesting services, donating, volunteering, signing up for updates, or communicating with Street Cat Hub by phone, email, text, or online form, you agree to these Terms and Conditions.

1. About Street Cat Hub

Street Cat HUB Inc. is a registered 501(c)(3) nonprofit organization based in Albuquerque, New Mexico.

Street Cat Hub’s mission is to provide accessible, humane, and effective population control of community cats through Trap-Neuter-Return.

Street Cat Hub focuses on free-roaming community cats. Street Cat Hub is not a shelter, rescue, adoption program, or full-service veterinary clinic.

2. Website Use

You may use this website to:

  • Learn about Trap-Neuter-Return services.

  • Request TNR services or report a community cat colony.

  • Donate to Street Cat Hub.

  • Sign up for newsletters or updates.

  • Apply to volunteer.

  • Contact Street Cat Hub.

  • Access education and community cat resources.

You agree not to use this website to:

  • Submit false, misleading, or incomplete information.

  • Interfere with the website or its security.

  • Copy website content for commercial use without permission.

  • Upload or send harmful code, spam, or abusive content.

  • Misrepresent your authority to act for another person, organization, property owner, or cat caretaker.

3. TNR Services

Street Cat Hub provides Trap-Neuter-Return services for free-roaming, unowned community cats.

TNR services are by appointment only. Cats may not be dropped off without a scheduled appointment.

Street Cat Hub may limit services based on funding, staffing, surgery capacity, trap availability, cat health, location, or other operational needs.

Street Cat Hub may decline or reschedule services when safety, health, legal, or capacity concerns exist.

4. TNR Requirements

By requesting TNR services, you understand and agree that:

  • Cats and kittens must be free-roaming community cats, not owned pets.

  • Cats must arrive in approved humane traps or Street Cat Hub-approved transfer trap carriers.

  • Cats in carriers, crates, kennels, or other unapproved containers may be refused or rescheduled.

  • Kittens must weigh at least 2 pounds and be healthy enough for surgery.

  • Cats and kittens will be spayed or neutered, vaccinated, ear-tipped, and returned.

  • Street Cat Hub does not relocate cats.

  • You are responsible for returning cats to the location where they were trapped.

  • Removing and relocating community cats may be illegal and harmful.

  • Street Cat Hub does not accept kitten surrenders.

  • Street Cat Hub does not accept owned cats for rehoming, fostering, or adoption placement through its TNR program.

5. Trap Loans and Trap Use

Street Cat Hub may offer trap loans when traps are available.

Trap loans may require a refundable deposit. You agree to return loaned traps by the due date and in usable condition.

Loaned traps must only be used for TNR cats connected to your Street Cat Hub request.

Street Cat Hub may withhold or reduce a refund if traps are not returned, are damaged, or are not returned within the required time frame.

6. Surgery, Vaccines, and Medical Decisions

TNR services may include:

  • Microchip scan.

  • Spay or neuter surgery.

  • FVRCP vaccine.

  • Rabies vaccine.

  • General health screening.

  • Ear tip.

Street Cat Hub is a high-volume spay/neuter facility. It is not a full-service veterinary clinic.

You understand that anesthesia and surgery carry risks, especially for cats with unknown medical history, pregnancy, illness, injury, stress, age concerns, or other health conditions.

Street Cat Hub’s veterinarian may use professional judgment to decide if a cat is healthy enough for surgery or needs treatment within the limits of the program.

If a cat is seriously ill, injured, suffering, or unlikely to survive humanely after release, Street Cat Hub may make medical decisions under its surgical release policies and applicable law.

7. Microchips and Ownership Concerns

Street Cat Hub scans cats for microchips.

If a microchip is found, Street Cat Hub may pause services until ownership or authorization can be reviewed.

By presenting a cat for TNR services, you confirm that the cat is free-roaming and unowned to the best of your knowledge, or that you have proper authority to present the cat for services.

If ownership is unclear, you authorize Street Cat Hub to use its judgment to determine the next step.

8. Pick-Up, Return, and Abandonment

You agree to pick up cats at the time directed by Street Cat Hub.

If you fail to pick up cats as directed, Street Cat Hub may treat the cats as abandoned and handle them according to its policies and applicable law.

You agree to return community cats to the same location where they were trapped unless Street Cat Hub gives written direction otherwise.

9. Bites, Illness, and Safety

By bringing a cat to Street Cat Hub, you confirm to the best of your knowledge that the cat has not bitten anyone in the previous ten days.

You agree to tell Street Cat Hub staff about any known illness, injury, bite history, pregnancy concern, nursing kittens, unusual behavior, or safety issue before intake.

Street Cat Hub may refuse, reschedule, or limit services for safety reasons.

10. Kittens

Street Cat Hub does not accept kitten surrenders.

Do not trap kittens under 2 pounds unless you are prepared to house them yourself or have already arranged placement with a shelter or rescue.

Street Cat Hub may provide education and resources for found kittens, kitten age, and kitten socialization, but resource links do not create a duty for Street Cat Hub to accept kittens into care.

11. Injured or Sick Cats

Street Cat Hub is not an emergency veterinary clinic.

If you find a sick or injured cat or kitten, you should contact an emergency veterinarian, Albuquerque Animal Welfare, 311, or another appropriate animal welfare resource.

If you bring a cat for TNR and believe the cat may be sick or injured, notify staff during intake. Street Cat Hub may provide limited treatment when feasible, but it does not replace emergency or full-service veterinary care.

12. Donations

Street Cat Hub accepts donations to support TNR services, cat care, supplies, medication, food, litter, operations, outreach, and related nonprofit work.

Donations may be made through third-party platforms, wishlist links, shopping programs, mailed checks, merchandise links, planned giving options, or other methods listed on the website.

Donations are generally final. If you believe a donation was made in error, contact Street Cat Hub as soon as possible.

Street Cat Hub does not control third-party donation platforms, payment processors, retailers, shipping providers, or merchandise vendors.

13. Volunteer Applications and Volunteer Work

Street Cat Hub welcomes volunteer support.

Volunteer roles may have age, physical, safety, training, scheduling, and task requirements.

Some volunteer roles may require standing, bending, lifting, cleaning, exposure to cats, exposure to bodily fluids, exposure to cleaning chemicals, or work in a clinic environment.

Submitting a volunteer application does not guarantee placement.

Street Cat Hub may accept, decline, limit, pause, or end a volunteer relationship at its discretion.

14. Photos, Video, and Media

Street Cat Hub may take photos or videos of cats, traps, clinic work, events, volunteers, staff, and community work.

By submitting photos, videos, stories, comments, testimonials, or other content to Street Cat Hub, you give Street Cat Hub permission to use that content for lawful nonprofit purposes, including website content, social media, newsletters, fundraising, education, advertising, reports, and grant materials.

Do not submit content unless you have the right to share it.

15. Online Forms and Information You Provide

You agree to provide accurate and complete information when submitting forms.

This may include your name, contact information, service location, cat information, colony information, volunteer information, donation information, and other details needed to respond to your request.

Street Cat Hub may use your information to:

  • Respond to your request.

  • Schedule services.

  • Confirm appointments.

  • Manage trap loans.

  • Contact you about cats in your care or at your location.

  • Process donations.

  • Communicate with volunteers.

  • Send updates you requested.

  • Keep records.

  • Meet legal, grant, operational, reporting, and safety needs.

16. Mobile Messaging Terms

By providing your mobile phone number to Street Cat Hub through a website form, paper form, phone call, text message, volunteer form, donation form, service request, appointment request, or other opt-in method, you consent to receive text messages from Street Cat Hub.

Street Cat Hub text messages may include:

  • TNR request follow-up.

  • Appointment scheduling.

  • Appointment reminders.

  • Surgery drop-off and pick-up information.

  • Trap loan information.

  • Trap return reminders.

  • Service updates.

  • Responses to your questions.

  • Volunteer coordination.

  • Donation or event updates, if you sign up for those messages.

  • Other Street Cat Hub-related communications.

Message frequency varies based on your request, appointment, volunteer activity, donation activity, or subscription choice.

Message and data rates may apply.

Consent to receive marketing or fundraising texts is not required to receive TNR services or make a donation.

You can opt out of Street Cat Hub text messages at any time by replying STOP. You may also request removal by contacting Street Cat Hub by phone or email.

After you reply STOP, Street Cat Hub may send one final text confirming that you have opted out. After that, Street Cat Hub will not send further text messages to that number unless you opt in again.

For help, reply HELP or contact Street Cat Hub at:

Street Cat HUB Inc.
Phone: (505) 247-9357
Email: info@streetcathub.org
Mailing Address: PO Box 53207, Albuquerque, NM 87153

Mobile carriers are not liable for delayed or undelivered messages.

Street Cat Hub does not sell, rent, or share mobile opt-in information with third parties for their marketing purposes.

17. Email and Newsletter Communications

If you sign up for Street Cat Hub emails or newsletters, Street Cat Hub may send updates about services, education, donations, events, volunteer needs, community cats, and related nonprofit work.

You may unsubscribe from email newsletters using the unsubscribe link in the email or by contacting Street Cat Hub.

18. Third-Party Links and Services

The Street Cat Hub website may link to third-party websites and services, including donation platforms, payment processors, newsletter platforms, merchandise stores, retailers, social media platforms, educational resources, veterinary resources, and partner organizations.

Street Cat Hub does not control third-party websites.

Your use of third-party websites is governed by their terms, privacy policies, refund policies, shipping policies, and security practices.

Street Cat Hub is not responsible for third-party content, delays, errors, fees, charges, products, services, or data practices.

19. Website Content

Street Cat Hub works to keep website content accurate and current, but information may change.

Service availability, funding, fees, hours, forms, policies, staff, volunteer roles, donation options, and procedures may change without notice.

Website content is for general information and education. It does not replace veterinary care, legal advice, emergency services, or direct instruction from Street Cat Hub staff.

20. Intellectual Property

The Street Cat Hub name, logo, website text, graphics, photos, videos, designs, forms, and other content belong to Street Cat Hub or are used with permission unless noted otherwise.

You may share Street Cat Hub content for personal, educational, or nonprofit awareness purposes if you credit Street Cat Hub and do not alter the meaning.

You may not copy, sell, republish, or use Street Cat Hub content for commercial purposes without written permission.

21. Limitation of Liability

To the fullest extent allowed by law, Street Cat Hub, its board members, staff, veterinarians, contractors, volunteers, agents, partners, and representatives are not liable for damages connected to:

  • Website use or inability to use the website.

  • Website errors, downtime, or technical problems.

  • Third-party links, forms, platforms, or services.

  • Delayed, missed, blocked, or undelivered communications.

  • Scheduling changes.

  • Trap use.

  • Trapping, transport, surgery, sedation, vaccination, treatment, recovery, release, or return.

  • Injury, illness, escape, death, or complications involving cats.

  • Actions taken based on website content or educational resources.

Some limits may not apply in every situation under New Mexico law.

22. Indemnification

You agree to hold harmless and indemnify Street Cat Hub, its board members, staff, veterinarians, contractors, volunteers, agents, partners, and representatives from claims, losses, damages, costs, or expenses connected to:

  • Your use of the website.

  • Your form submissions.

  • Your request for services.

  • Your trapping, transport, handling, pick-up, release, or return of cats.

  • Your failure to follow Street Cat Hub instructions.

  • Your violation of these Terms and Conditions.

  • Your violation of law.

  • Your violation of another person’s rights.

23. Changes to These Terms

Street Cat Hub may update these Terms and Conditions at any time.

The updated version will be posted on this page with a new “Last updated” date.

Your continued use of the website or Street Cat Hub services after updates means you accept the updated terms.

24. Governing Law

These Terms and Conditions are governed by the laws of the State of New Mexico.

Any dispute connected to these Terms and Conditions, the website, or Street Cat Hub services will be handled in the appropriate court or legal forum in New Mexico unless applicable law requires another location.

25. Contact Information

Street Cat HUB Inc.
Physical Address, Appointment Drop-Off Only:
1616 Eubank Blvd. NE, Suite A
Albuquerque, NM 87112

Mailing Address:
PO Box 53207
Albuquerque, NM 87153

Phone: (505) 247-9357
Email: info@streetcathub.org

Business Hours:
Sunday-Wednesday: 9:00 a.m.-4:00 p.m.
Thursday: 9:00 a.m.-2:00 p.m.
Friday: Closed
Saturday: 11:00 a.m.-2:00 p.m.